General

All products are designed by Jess Game and are either handmade by me or produced with a small UK-based micro-factory. Handmade items may have slight variations — it’s part of their charm!

Orders

You’ll receive a confirmation email once an order is placed. I reserve the right to cancel or refuse any order if necessary (e.g., stock issues or pricing errors).

Pricing

All prices are listed in GBP (£) and may change without notice.

Discounts

Discount codes and promotions are valid only for the time stated and cannot be combined with other offers unless explicitly stated. Please check the original promotion for full details.

Intellectual Property

All designs, images, and website content belong to Jess Game and may not be copied, reproduced, or used without permission.

Product Care

Please follow the care instructions provided with each item. Natural wear, including pilling, is normal and not considered a fault.

Liability

Jess Game is not liable for:

• Indirect or consequential loss

• Delays caused by shipping providers

• Damage caused by misuse or failure to follow care instructions

Shipping & Returns

Please refer to the Delivery and Returns Policy for full details.

Changes to Terms

These terms may be updated from time to time — please check back for the latest version.

Governing Law

These terms are governed by UK law.

Contact

Questions? Please get in touch: jessgameknit@gmail.com